Internet outages reported in parts of Liberty and Hardin counties


Verizon Wireless and Frontier Communications say they are aware of an interruption in Internet service in parts of Liberty County, but have not provided an estimate of when service will be restored. Bluebonnet News readers in Hardin, Moss Hill, Daisetta, Saratoga and Batson say their internet service was suddenly disconnected around 10 a.m. on Friday.

The issue appears to be related to a service provider, although it is still unclear what caused the outage.

Verizon Wireless spokesperson Diana Alvear said, “Verizon uses another fiber provider in the region to transport information between its cell sites and the core network. An issue with this provider’s network is affecting Verizon service in the region.

Bluebonnet News is awaiting an official response from Frontier Communications. However, speaking to customers, Frontier customer service employees said, “We apologize for the ongoing inconvenience at this time, but we are experiencing a major loss of service in your area impacting your service. Problems have just been reported to the breakdown team so the technician can troubleshoot. Once this issue is resolved, you will receive a notification stating “Restoring Service.”

To report an outage to Verizon, call 800-922-0204 from a working phone or 611 using your Verizon phone from a location not affected by the outage. For Frontier Communications, call 1-800-921-8101 to hear a recorded message about outages in your area. Then choose the option to receive a text message when service is restored.

Updates will be posted as they become available.


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